Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
Hera Rituals is a Dubai-based women's wellness brand. We make functional herbal tea blends that are built around the female cycle. Each blend is designed to help you feel supported at every stage of the month.
Our teas are as much about the ritual as the result. They are warm, sensorial moments you can build into your
day.
Functional means each blend has a specific purpose beyond flavour. We choose herbs and botanicals for their
traditional properties: calming inflammation, supporting energy, promoting balance.
They are made for women who want to feel more in tune with their body through the month, whether you are actively cycle tracking or just looking for a grounding daily ritual.
If you are pregnant, breastfeeding or on prescribed medication, please speak with your healthcare provider before use.
The same method works across all blends:
1. Pour 2 teaspoon of tea into 200 ml of freshly boiled water at 100°C.
2. Steep for 5 minutes, with your cup covered.
Covering the cup while steeping keeps the aromatics and volatile oils in rather than letting them escape with the steam. It makes a real difference to the depth of flavour.
Keep the pouch away from direct sunlight in a cool, dry place. Once opened, press the zip closure firmly to reseal after each use.
The doypack pouches are resealable. Stored properly, the tea keeps its potency and flavour for the full labelled shelf life.
We ship across the UAE and to selected international destinations. For the current list of countries we deliver to, visit our website at checkout or email hello@hera-rituals.com and we will confirm whether we can reach you.
Shipping costs are calculated at checkout based on your location. We occasionally offer free shipping promotions, which will be clearly shown at checkout when active.
Yes.
Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel. If you have not received this, please check your spam folder first and then contact us at hello@hera-rituals.com
If your order is past its expected delivery window, please contact us at hello@hera-rituals.com with your order number. We will investigate with the courier and keep you updated.
Unopened, sealed pouches can be returned within 7 days of delivery.
Because our blends are consumable food products, we are not able to accept returns of opened pouches unless the product is faulty or was received in a damaged condition.
To start a return, email hello@hera-rituals.com with your order number and the reason for the return. We will guide you through the process
If the return is because the product was damaged, faulty or incorrect, we will cover the return shipping cost.
If you are returning an item for any other reason, such as a change of mind, the cost of return shipping is the responsibility of the customer.
Please email hello@hera-rituals.com within 7 days of receiving your order, with a photograph of the damage or the incorrect item, and your order number.
We will arrange a replacement or a full refund, whichever you prefer.
